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Please note that we will be answering many more of your questions here very shortly so please keep checking back.
Payment options..
Delivery charges..
Security..
Your shopping cart..
Are we secure..
Delivery..
Returns..
Guarantee..
PAYMENT OPTIONS
Power Tool Solutions Ltd offers a variety of payment options to make your life easier. You can choose from any of the different methods below by selecting the appropriate option at the checkout.
CASH/POSTAL ORDER/CHEQUE
All cheques or postal orders should be made payable to Power Tool Solutions Ltd. You can even pay by cash, although this is not recommended. (Please note that sending cash in the post is entirely at your own risk, and Power Tool Solutions Ltd strongly advise customers to send any cash payments by Recorded Delivery). Please send all cheques, postal orders or cash to our office address, which is:
Power Tool Solutions Ltd
321 Newark Road
Lincoln
Lincolnshire
LN5 8PE
We will process your order and send your goods as soon as the payment has cleared. Postal orders and cash orders will be sent out as soon as the payment is received, but please note that it takes 5 days for cheques to clear.
CREDIT/DEBIT CARD
Power Tool Solutions Ltd accept the following Credit/Debit Cards online, securely:-
· Visa
· Visa Delta
· Mastercard
· Switch/Maestro
· Solo
Our Credit Card system is 100% secure. For more information, see our secure payments statement below. Please note that when paying by Credit/Debit card, your statement will show the payment as Power Tool Solutions Ltd.
DELIVERY CHARGES
Power Tool Solutions Ltd offer FREE delivery on all orders over £99, if you order is not over £99, the following delivery charge will be applied.
Standard Delivery
£4.95
Express Delivery
£8.95
SECURITY
Power Tool Solutions Ltd uses industry standard SSL (Secure Sockets Layer) technology, which makes the information sent between you and us (such as credit card numbers and other personal details) fully secure from any hackers or other fraudulent opportunists who may try and intercept your details en route. Because of SSL's 128-bit encryption which is used on all ordering pages, you can be sure that shopping with us is completely safe. If your browser won't allow you to use an SSL connection, you can enable it by following these instructions:-
For Netscape Navigator go to Communicator/Tools/Security Info/Navigator and tick the 'Enable SSLv2' and 'Enable SSLv3' boxes
For Internet Explorer go to Tools/Internet Options/Advanced and tick the 'Use SSL 2.0' and 'Use SSL 3.0' boxes under the Security tab
This will enable SSL support and allow you to order on any SSL site.
An easy way to know for sure if you are currently in a secure connection is by looking for a small padlock in the status bar at the bottom of your browser's window. Also, you may notice that websites using the SSL technology will have https:// instead of just http:// in the address bar on ordering pages. We value our customers and thus desire to offer you the most secure service available. If you have any further questions regarding Power Tool Solutions Ltd security, please contact us.
YOUR SHOPPING CART
You may be aware of a web term called 'Cookies'. These are little files that are stored on your computer when you visit a website to contain information about anything that website needs. Cookies are persistent, which means that when you turn your computer off, the information is kept. Some websites use these cookies to store your personal information such as login details or address, but we do not. We only use cookies to remember the contents of your shopping cart, so that each time you go to our site you can continue shopping from where you left off. Please note that the shopping cart merely makes it easier to shop for more than one item at a time; adding an item to your shopping cart does not mean you have to buy it (you can empty your shopping cart at any time).
ARE WE SECURE?
At the checkout you can be sure that you are on a secure page. At the top of the page, the website address will have an 's' in the http:// part of the website address. See the following examples.
Secure site - https://www.powertoolsolutions.co.uk/.
Non-secured site - http://www.powertoolsolutions.co.uk
You should also check that there is a padlock in the bottom of your webpage, like this one. If this is not present then your should never enter any sensitive details about yourself or your Credit Card. You should also ensure that the security certificate has not expired, and you can do this by double-clicking on the padlock. These simple procedures will help you shop securely and cut down on fraud.
YOUR CREDIT CARD DETAILS
When you use the Power Tool Solutions Ltd website, we gather information from you that we require to get your products sent out to you within our 24hrs delivery period. When you enter your Credit Card details they handled with the utmost care. They are sent to Power Tool Solutions Ltd using our SSL 128-bit encryption system, and your card is then charged for the exact amount. Once we have charged the card, all your card details are immediately destroyed to ensure your complete security. So if you order again in the future, you will need to enter your details again. Your security is of paramount importance to us, so you can rest assured in the knowledge that your Credit Card details will be safe at all times.
YOUR ADDRESS DETAILS
As with your Credit Card details, we do not disclose your name or address to any third party. When you enter your email address at our checkout, this is simply for our communication purposes; we will not sell your email address to any mailing lists, nor will we send you any spam mail. Your details will only be held in our invoicing system, so if you do order again in the future, we will be able to get all your address details from your previous invoice.
POWER TOOL SOLUTIONS MAILING LIST
Our Mailing List system is in operation to inform you of all the latest special offers, new products and more. We usually send emails on a weekly basis, and will never send more than 2 emails in any 7-day period. If you would like to be a member and join our mailing list, please click here. You can unsubscribe from our mailing list at any time using the 'unsubscribe' option on our front page, or just click here. As soon as you have done this you will be removed from our mailing list and will no longer receive emails from Power Tool Solutions Ltd. If you have any further questions regarding Power Tool Solutions Ltd security, please contact us.
RETURNS
Should any of our goods arrive faulty or damaged, inform us within 7 days of arrival and we will arrange a refund or replacement to suit your requirements. All refunds will be repaid within 30 days, and replacements will be despatched promptly. We will also ensure a pre-paid envelope is included to return the defective product at no extra cost to you. However, if the goods are found to be in good working order, then we will return the goods to you.
DELIVERY
All our products are subject to availability. If the goods you order are in stock then we will deliver the order within 24hrs. However, if any product is not in stock at the time of ordering, we will try to complete the order within 5 working days. You will be kept informed regarding the predicted order delivery time. If the order is not in stock then you will be given the option to cancel the purchase. Please note that your Credit Card will not be charged until we are entirely ready to send out your order. Products are sent by ANC Courier Service. Also, please note that we only deliver to addresses in the UK at the present time.
GUARANTEE
Power Tool Solutions Ltd offers a 14-day return policy to make sure you are happy with your purchase. If for any reason you are not satisfied then you can send it back to our returns department within 14 days unsed for a full refund. Please send to:
Power Tool Solutions Ltd (Returns Dept)
321 Newark Road
Lincoln
Lincolnshire
LN5 8PE
If you return the item and all supplied documentation, we will refund the amount you paid for the product. Unfortunately, we are not able to refund your postage charge unless there is a fault with the product.
FAULTY GOODS
Power Tool Solutions Ltd does its best to ensure your purchases reach you in perfect condition, but occasionally you may find that an item is faulty, or it has been damaged in the mail. We will replace your product as soon as we can. You can either send the product back to us and include a covering letter explaining the fault. We will reimburse you for any substantial postage costs, or alternatively compensate you with some complimentary accessories.
WARRANTY
If for any reason one of our products stops working, you can return it to us if it is within the 3-month warranty period. Copy the documents sent with the product and return the product with a covering letter to the address below:
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Email: sales@powertoolsolutions.co.uk
Or by Mail to:
Power Tool Solutions Ltd
321 Newark Road
Lincoln
Lincolnshire
LN5 8PE
We are open from 8:00am to 5:00pm Weekdays - 8:30am till 1pm on Saturdays & Closed Sunday.
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